At OZVAP, we strive to provide the best customer experience. If you are not satisfied with your product and wish to return it, OZVAP will support you in returning the product according to the conditions outlined below.

Conditions for Return & Exchange

All products must simultaneously meet the following conditions:

  • The product to be returned must be new, unused, and show no signs of wear and tear from the user.
  • The product must remain in its original condition, without scratches, no decorative decals, with OZVAP’s warranty seal.
  • The product packaging must remain intact, not deformed, torn, written on, taped, and must match the product specifications.
  • Personal and order information must match the information in OZVAP’s system.
  • The product must not have been exposed to external factors such as temperature, water damage, etc.
  • OZVAP reserves the right to refuse returns if the product violates any of these conditions based on our assessment and decision.

Returns Timeframe

  • Your product must meet all the return conditions.
  • The return period is within 7 days from the date of receipt.

Exchanges

  • If you wish to exchange a product, the new item you select must be of equal or greater value than the one you originally purchased.
  • If the new item costs more, you’ll be required to pay the difference.


We do not offer refunds for price differences if the new item is cheaper.

How to Return Products

If you wish to return a product, please contact us via:

Email: info@ozvap.com

We will inspect the product and notify you as soon as possible.

Important Notes

  • Please ensure you have checked the product against the return conditions before sending it to optimize your rights during the process.
  • Take a photo of the product before sending it along with the tracking number.
  • You will be responsible for paying the shipping costs incurred during the return process.
  • For any questions, please contact us for support.

Refunds Policy

Once we receive and inspect your returned item, we will send you an email notification. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within 1-6 days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for the refund to be officially posted.
  3. Contact your bank, as there is often some processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at info@ozvap.com

Non-Refundable Items

  • Only regular priced items may be refunded.
  • Sale items cannot be refunded.

Thank you for shopping with OZVAP! Your satisfaction is our priority.