1. Who Are We?

OZVAP is a leading online store specializing in authentic disposable vapes. Established in 2020, we provide high-quality products from top brands such as IGET VAPE, RELX VAPE, ALIBARBAR VAPE, BIMO VAPE, and more.

2. Are the products sold by OZVAP authentic?

Yes, all products sold by OZVAP are 100% authentic. We source our products directly from reputable manufacturers to ensure quality and authenticity.

3. How do I place an order on OZVAP?

To place an order, simply browse our product selection, add the desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, PayPal, Stripe, Afterpay, Klarna, and other secure payment gateways.

5. Do you offer shipping?

Yes, we offer Australia-wide shipping via Australia Post. Delivery times and costs may vary based on your location. We provide fast delivery within 1–3 days.

6. How much does shipping cost?

Shipping costs are calculated at checkout and vary depending on the destination and shipping method chosen. You can view the shipping cost before finalizing your purchase.

7. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website.

8. What is your return policy?

We offer a lifetime warranty on our products. If you encounter any issues, you can return the product for a replacement or refund, subject to our return policy. Please contact our customer service team to initiate a return.

9. How do I initiate a return?

To initiate a return, please contact our customer service team with your order details. Returned items must be in their original packaging and condition.

10. How long does it take to process a refund?

Refunds will be processed to the original payment method within a reasonable timeframe upon receipt and inspection of the returned product. Typically, this process takes 2–8 business days.

11. Do you offer any warranties on your products?

Yes, we offer a manufacturer’s warranty on all our products. This warranty covers any defects in materials under normal use.

12. Is my payment information secure?

Absolutely. We use secure payment gateways to protect your financial information. All card details are processed through PayPal and Stripe, and we do not store any of your card information. All transactions are encrypted to ensure your data is safe.

13. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request.

14. What should I do if I receive a defective or incorrect product?

If you receive a defective or incorrect product, please contact our customer service team immediately. We will arrange for a replacement or refund as soon as possible.

15. How can I contact OZVAP customer service?

You can reach our customer service team via email or WhatsApp (details available at the bottom of the page). We strive to respond to all inquiries within 24 hours.

16. Do you offer any discounts or promotions?

Yes, we frequently offer special promotions and discounts. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.

17. How can I stay updated with OZVAP news and promotions?

You can stay updated by subscribing to our newsletter and following us on social media platforms like Facebook, Instagram, and Twitter.

18. Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website. They make a great gift for any vaping enthusiast.

19. Can I get advice on which product to choose?

Of course! Our customer service team is here to help. Feel free to reach out to us for personalized product recommendations.

20. Do I receive a commission for referring new customers?

Yes, OZVAP has a referral program that rewards customers for bringing in new buyers. Read more or contact us for further details.

We hope this FAQ has answered your questions. If you have any further inquiries, please do not hesitate to contact us.

Thank you for choosing OZVAP!